Technology Support Executive

in Lagos

Industry

ICT / Telecommunications

Specialization

Information Technology

Minimum Qualification

Degree

Required Experience

1 - 3 years

Available Slots

1

Application Deadline

2 months from now

An ICT/Telecommunication company requires the services of a qualified person to fill this position

Responsibilities:

• Assist the shift network support engineer with regular monitoring and basic diagnosis of network related issues and drive them to closure
• Diagnose escalated network issues with various stakeholders such as customers, engineers, vendors etc and also reporting of the same
• Proactively identify, diagnose, analyze and troubleshoot issue with customer networks as well as the iNetwork
• Research alternative solutions and the impact on the iNetwork
• Take over issues from L1 and appropriately escalate issues to the next level involving support management
• Implement regular upgrades to the network
• Establish effective working relationships with internal clients
• Document issues and solutions in the knowledge base

Qualification and Requirements:

• A Bachelor’s degree in Computer Science, Information technology or similar area of discipline
• At least 2 years working experience in a well established ICT Solutions company
• Minimum of a second class upper from a Nigerian Ivy league University
• Certifications in N+,CCNA and CCNP will be an added advantage
• Ability to learn fast on the job and demonstrated accomplishment in previous roles.

Key Competencies:

• Ability to use key judgment in communicating of what and how to internal and external customers/clients
• Ability to work independently with minimal supervision
• Excellent analytical and problem solving skills
• Ability to work in a 24*7 rotational basis
• Result-oriented
• General Knowledge and Technical Skills
• Knowledge of windows, cisco and mikrotik products
• Knowledge in networking: OSI Layer, knowledge of switches, routers, firewalls, LAN(switching),WAN(GRE),TCP/IP Suite and UDP
• Excellent verbal and written communication skills
• A team player with positive mental attitude
• Good customer relations skill